Terms of Service

Last updated: 12 February 2026

Summary: Quota provides automated quoting for cleaning businesses via Facebook Messenger. By using our service, you agree to these terms. Please read them carefully.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of Quota ("the Service", "we", "us", or "our"), operated by Sam Waltham trading as Quota.

By creating an account or using Quota, you ("User", "you", or "your") agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of Service

Quota is a software platform that enables cleaning businesses to provide automated quotes to customers via Facebook Messenger. The Service includes:

Quota uses artificial intelligence (powered by Anthropic's Claude) to understand customer messages and generate appropriate responses based on your pricing configuration.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal authority to bind yourself or your business to these Terms. By registering, you represent that you meet these requirements.

3.2 Account Security

You are responsible for:

We are not liable for any loss arising from unauthorised use of your account.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Facebook Integration

4.1 Facebook Page Connection

To use Quota, you must connect a Facebook Page that you own or have administrative rights to manage. By connecting your Page, you:

4.2 Third-Party Terms

Your use of Quota is also subject to:

5. Your Responsibilities

5.1 Pricing Accuracy

You are solely responsible for:

5.2 Customer Communications

Quotes sent through Quota are sent on your behalf and in your business name. You are responsible for all communications sent through the Service and must ensure they comply with applicable laws, including consumer protection regulations.

5.3 Acceptable Use

You agree NOT to:

6. Payment Terms

6.1 Subscription Fees

Quota is offered on a subscription basis. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice.

6.2 Billing

Subscriptions are billed monthly in advance. Payment is due on the same date each month as your initial subscription date.

6.3 Refunds

Subscription fees are generally non-refundable. However, if you experience technical issues that prevent you from using the Service, please contact us to discuss your situation.

6.4 Free Trials

We may offer free trials at our discretion. At the end of a trial period, your account will either convert to a paid subscription or be suspended unless you cancel.

7. Intellectual Property

7.1 Our Property

Quota, including its design, features, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.

7.2 Your Content

You retain ownership of your business information, pricing data, and any content you provide. By using the Service, you grant us a licence to use this content solely to provide and improve the Service.

8. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy and Data Deletion Policy to understand how we collect, use, and protect your information.

By using Quota, you acknowledge that:

9. Service Availability

9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes where possible.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

11. Limitation of Liability

To the maximum extent permitted by law:

You acknowledge that automated systems may occasionally produce unexpected results, and you are responsible for reviewing and managing customer communications appropriately.

12. Indemnification

You agree to indemnify and hold harmless Quota, its owner, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

13. Termination

13.1 By You

You may cancel your subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period.

13.2 By Us

We may suspend or terminate your account immediately if you:

13.3 Effect of Termination

Upon termination:

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes take effect constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

17. Contact Us

If you have any questions about these Terms, please contact us: